Terms & Conditions Jili City – Your Rights and Responsibilities

These Terms and Conditions ("Agreement") govern the use of the online entertainment platform Jili City accessible via jilicity.ws and all associated subdomains ("Platform"). This Platform is operated for users in Malaysia.

By accessing or using the Platform, you confirm that you have read and fully understood this Agreement. If you do not agree with any part of this Agreement, please discontinue your use of the Platform immediately.

This agreement is supplementary to the Privacy Policy and other policies published by Jili City from time to time. In the event of any conflict, the more specific terms shall prevail over the more general ones.

To use the services of Jili City, you must meet all of the following eligibility criteria at all times:

• Aged 18 years and above at the date of registration and throughout continued use.
• Residing in or a citizen of Malaysia.
• Have full legal capacity to enter into binding agreements.
• Never been declared bankrupt or subject to any insolvency proceedings.
• Have not been banned or suspended from using the service Jili City previously.

During registration, you are required to provide truthful, accurate and complete information, including your full name, an active Malaysian phone number and a valid email address. Jili City reserves the right to verify your identity at any time and to request supporting documents such as a national ID, utility bill or Malaysian bank statement.

3.1 One Account Per Individual

Each individual is only permitted to register and operate one account only on the platform Jili City. Owning, operating, or using more than one account ("multiple accounts") is strictly prohibited, regardless of whether those accounts were registered using different information.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account password. Jili City shall not be held liable for any losses arising from unauthorised access to your account caused by your own negligence. Please contact customer support immediately if you suspect your account has been compromised.

3.3 Prohibition on Account Transfers

Account Jili City is personal and may not be transferred, sold, leased or assigned to any other party under any circumstances. Any attempt to transfer an account will result in immediate termination.

All transactions on the platform Jili City conducted in Malaysian Ringgit (RM / MYR). Supported deposit methods are as follows:

Funds deposited into the account Jili City does not accrue interest. Jili City reserves the right to decline or place on hold any transaction suspected of being fraudulent or unlawful while an investigation is conducted.

Withdrawal requests from account Jili City subject to the following conditions:

• Withdrawals can only be made to the payment method that same used for the deposit.
• All bonus rollover requirements must be fully met before any withdrawal is permitted.
• Identity verification may be required for first-time withdrawal requests or those exceeding a certain amount.
• Standard processing time is 3–5 minutes, but may take up to 24 hours in situations requiring a security review.

5.1 Withdrawal Limits

Jili City sets the following withdrawal limits by account tier:

All bonuses and promotions offered by Jili City subject to the specific terms and conditions of the relevant promotion. The following general terms apply to all bonuses unless otherwise stated:

6.1 Rollover Requirements

Bonus funds must meet the minimum rollover requirement before any withdrawal is permitted. Rollover rates vary by game type:

6.2 Bonus Eligibility

• Each player is entitled to receive the Welcome Bonus one time only.
• Bonuses may not be used in conjunction with other bonuses unless otherwise stated.
• Bonus abuse, including the use of multiple accounts or clearly low-risk betting strategies to meet rollover requirements, may result in bonus forfeiture.
• Jili City reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Jili City offers a wide range of game categories, each with its own specific rules and policies. The following general principles apply to all games on the platform:

• All slots and Live Casino games use a Random Number Generator (RNG) certified by an independent body.
• Live Casino games use dealers and physical equipment broadcast in real time – all outcomes are final and cannot be disputed.
• Sports Betting – including Malaysia Super League football, EPL, badminton, cricket, and e-sports – uses dynamically updated odds, with results determined by the official rulings of the relevant sporting body.
• In the event of a technical disruption affecting game outcomes, Jili City reserves the right to void the round in question and return the wager to the player.
• Attempting to exploit software bugs, system vulnerabilities, or any unauthorised means to gain an unfair advantage is prohibited and may result in account termination.

Jili City is committed to strict Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) practices. Our platform complies with applicable guidelines and regulations in Malaysia.

8.1 Identity Verification (KYC)

As part of the Know Your Customer (KYC) procedure, Jili City reserves the right to request identity verification documents at any time, including but not limited to:

• Valid copy of Malaysian Identity Card (MyKad)
• Recent Malaysian bank statement (last 3 months)
• Screenshot of the e-wallet account used
• Proof of current residential address

8.2 Suspicious Activity

Any activity suspected to be fraudulent, money laundering, or platform abuse will be reported to the relevant authorities in Malaysia. Funds involved may be frozen pending investigation.

Jili City takes responsible gaming seriously. We provide the following tools to help you stay in control:

• Daily Deposit Limit: Set a maximum limit on how much you can deposit within a 24-hour period.
• Bet Limit: Set a maximum limit on the amount you can wager per session or per day.
• Loss Limit: Automatically stop gameplay when your set loss limit has been reached.
• Time-Out Period: Take a break ranging from 24 hours to 30 days – your account will be fully protected throughout this period.
• Self-Exclusion: Block access to your account for an extended period (3 months, 6 months, or permanently).

For more information, visit the Responsible Gaming us or contact customer support Jili City via Live Chat.

Jili City reserves the right to suspend, freeze or terminate any user's account, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms & Conditions
• Providing false or misleading information during registration or KYC
• Multiple account ownership
• Fraudulent activity, money laundering, or system abuse
• Use of bots or automated software
• Actions that are harmful to other users or the platform
• Your own request to close the account

Should an account be terminated for reasons not attributable to a player violation, any available balance (excluding bonus funds that have not met the rollover requirement) will be refunded via the original payment method within 5–10 business days.

To the fullest extent permitted by applicable Malaysian law, Jili City shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of the Platform
• Service disruptions caused by force majeure events, including natural disasters, network outages or third-party actions
• Losses arising from the failure of third parties such as payment providers or internet service providers
• Inaccuracies in translations or content provided by third parties

Maximum liability limit Jili City under any circumstances shall not exceed the total amount you have deposited in the 30 days preceding the claim.

Jili City reserves the right to amend, modify, or update these Terms & Conditions at any time. Material changes will be communicated to users via their registered email or in-platform notification at least 7 days before it takes effect.

Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and contact customer support to close your account.

The latest version of these Terms & Conditions is always available on this page. The "Updated" date at the top of the document indicates when the current version was last revised.