At Jili City, we believe online entertainment should always stay fun and never become a burden. This page is your complete resource for playing smart, safe, and responsibly.
Responsible gambling means enjoying slots, Live Casino, Sports Betting, or lottery purely as entertainment – not as a means of generating income or resolving financial problems. At Jili City, we want every Malaysian player to enjoy our platform with peace of mind, free from stress or anxiety.
Many Malaysian players who play at Jili City – whether you're spinning popular slots, watching EPL or Liga Super Malaysia matches via the sports section, or trying your luck at the lottery – understand that this is entertainment meant to fit within a set budget. Just like going to the cinema or dining out, playing at Jili City should be part of your planned entertainment budget, not funds intended for other needs.
Problem gambling can affect anyone, regardless of age, background, or income level. It's not a sign of weakness – it's a health issue that can be addressed with the right support. Jili City here to help, not to judge.
You are gambling healthily when you:
As a responsible online entertainment platform, Jili City understand that our long-term success depends on the health and wellbeing of our players. Players who gamble responsibly are happy players who stay with us for the long run. That is why we invest in self-control tools, support staff training, and partnerships with mental health organisations in Malaysia.
We understand that work stress, financial difficulties, or personal circumstances can sometimes affect the way someone plays. These are precisely the moments when the tools we provide are most important to use. Don't wait until the problem gets serious – use our self-control tools proactively, before you ever need them.
Six free tools you can activate at any time from your Jili City account settings.
Set the maximum amount you can deposit into your account Jili City within daily, weekly, or monthly limits. Once the limit is reached, the system will automatically block any additional deposits — no action required on your part.
Free Active ImmediatelySet the maximum amount you're willing to lose within a given period. Once the loss limit is reached, Jili City will automatically pause your gaming session temporarily to prevent you from playing while in an emotional state.
Free Active ImmediatelySet how long you want to play per session or per day. When the time limit is reached, the system will send you an alert and can be configured to log you out automatically. Ideal for players who tend to lose track of time.
Free Active ImmediatelyTake a break from the platform Jili City for a period of 24 hours, 48 hours, 7 days, or 30 days. During the break period, logging in to your account is not permitted. This is the best way to "take a breather" without having to close your account entirely.
Free Active ImmediatelyBlock account access Jili City your account for an extended period – 3 months, 6 months, 1 year, or permanently. Self-exclusion takes effect immediately and cannot be reversed during the selected period. A serious measure for those who need it.
Free Active ImmediatelyOpt out of receiving any promotional emails, bonus notifications, or special offers from Jili City. This helps reduce the urge to play when you're trying to cut back on your time on the platform. Can be reset at any time.
Free Active ImmediatelyOpen platform Jili City on your phone or computer and log in using your phone number and password.
Click your profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the menu.
Choose from the available responsible gambling tools – deposit limits, loss limits, time limits, cool-off periods, or self-exclusion.
Enter your desired limit value and click "Confirm". The tool will activate immediately and you will receive a confirmation email.
If you are experiencing any difficulties or need immediate assistance, please contact the Jili City support team Jili City via Live Chat 24/7.
If you or someone you know is showing the following signs, it may be an indication that support is needed.
Feeling compelled to play more in order to win back money you have lost is a serious warning sign. This is known as chasing losses and can lead to rapidly escalating losses.
If you have ever used money meant for rent, utility bills, groceries, or family needs to deposit at Jili City, these are signs that need to be addressed immediately.
Hiding how much time or money you've spent on the platform, or being dishonest with your partner or family members, is a sign that your relationship with gaming has become unhealthy.
Using gaming as an escape from emotional problems, work stress, or depression is a concerning sign. Entertainment at Jili City should not be used as a way to cope with emotional distress.
Feeling unable to control or end a gaming session, even when you know you should stop, is a sign that self-control limits need to be put in place immediately.
If playing at Jili City starts taking priority over work responsibilities, family time, or social activities you used to enjoy, this needs to be taken seriously.
Remember: Recognising these signs is not a weakness — it is a sign of strength and self-awareness. If you notice any of the above in yourself or someone you care about, please use the self-control tools Jili City or contact the support organisations listed below.
Answer these 5 simple questions to help you better understand your own gambling habits at Jili City.
If you or someone you know needs support, these helplines are ready to help – free and confidential.
Emergency: If you or someone you know is in crisis or having thoughts of self-harm, please contact 999 (Police/Ambulance) or proceed to the nearest hospital emergency department immediately.
Answers to the most frequently asked questions about Responsible Gaming at Jili City.
Join hundreds of thousands of Malaysian players who game responsibly at Jili City. Set your limits, enjoy the games, and stay in control. Register for free today and activate your self-control tools from day one.
For adult players (18+) only. MOH Mental Health Helpline: 15555 Befrienders: 03-7956 8145